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The MindChamps Way, written by Joseph A. Michelli, Ph.D., C.S.P., is a Wall Street Journal, USA Today, and New York Times #1 bestselling author. His books include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. 

The MindChamps Way – How to Turn An Idea Into A Global Movement demonstrates how a strong big-picture philosophy with a carefully planned and executed business strategy can inspire staff, clients and an unlikely range of interested stakeholders. Detailing the research-driven pedagogy and company culture of MindChamps, Dr Michelli highlights how MindChamps’ best practices provide applicable learning points for business leaders and HR professionals.